FAQ and Tutorials

Here we will answer the most frequently asked questions in connection with the usage of our online shop and the related handling process. Should you be unable to find an answer to your question, please contact our MISUMI customer service.

Order and shipment

Customer data and account

Invoice and payment

Technical concerns

Service and support

We assist you in the search for the desired product and the subsequent ordering procedure. In order that you also find what you're looking for, we have compiled several videos on successfully dealing with our online shop in our series of MISUMI tutorials.

Important information: Products of third-party suppliers (non MISUMI products) with a lead time of 4 days or less can be cancelled within 2 hours after order placement. Please refer to our cancellation policy and T&C for further details.