How can I complain about an incorrectly delivered order?

In this case, please contact our Customer Service department. To do this, send an email to: or call +49 (0) 6196 7746 0.

If your complaint proves to be justified, you of course receive an immediate replacement.

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Important information: Products of third-party suppliers (non MISUMI products) with a lead time of 4 days or less can be cancelled within 2 hours after order placement. Please refer to our cancellation policy and T&C for further details.