FAQ & Tutorials
Order at MISUMI
To place an order with MISUMI, you have to be registered as a "Corporate User". If you are a registered customer, please log in to your account and place your order online.
Immediately after placing the order you can download your order confirmation which also shows the shipping date. Information on the tracking number will be provided on the day of shipment.
In case we need additional information we will contact you as soon as possible. More detailed information on the ordering process can be found here . If you have any questions about your order, please contact us via the Help Center.
Who can order from MISUMI?
Officially registered companies, traders and educational institutions can place orders with MISUMI. To place orders, you must be registered as a "Corporate User". Enquires and orders from private individuals cannot be processed.
How can I order from MISUMI?
To place an order as a registered customer via the online shop:
- Log in to your account.
- Select "Order".
- Enter the necessary data: part numbers, quantity, desired delivery dates and shipping information.
- Confirm your order.
As soon as the order is confirmed, you can download your order confirmation as a PDF.
If errors occur while ordering, more detailed information will be provided in the form; the chatbot can help you here.
Orders and quotations cannot be requested over the phone.
Are discounts available at MISUMI?
MISUMI offers a quantity discount on your items depending on the order quantity. You can see the discounts for the individual products on the respective product page of the items in the online shop.
Can I change my order?
We will forward your order modification request directly to the supplier. If it is not possible to change the order, we will try to cancel the order (details on the cancellation conditions can be found here) to give you the chance to place a new order.
To request a cancellation via our "My MISUMI" customer portal
- Log in to "My MISUMI"
- Go to "Help Center"
- Enter all the required information and send us your modification request
As soon as we receive feedback from our supplier, you will hear from us.
Can I request express shipping?
MISUMI offers express shipping for deliveries within Germany and Europe. Most deliveries within Germany, arrive the next working day. For express deliveries within Europe, delivery times vary from country to country, but generally arrive in one to two working days. The respective delivery time to your country and the increase in shipping costs can be found on the shipping costs/delivery time overview.
During the online order process, you can choose standard or express delivery via the corresponding button. Please note that express delivery is not available on Saturdays. In case a Saturday delivery is required, please contact us through our Help Center:
- Log in to your MISUMI Portal
- Go to Help Center
- Provide detailed information
I have not received my order confirmation yet. What can I do?
If you have not received your order confirmation, please make sure to check your spam folder. Alternatively, you can also download your order confirmation as a PDF via your My MISUMI profile.
- Log in to My MISUMI
- Go to the order overview
- You can download your document here under "Download"
Please note that it takes approximately 30 minutes to transfer this data for online orders and the data will only appear in your My MISUMI after approx. 30 minutes. If the order is still not visible by the next day, please contact our customer service via the Help Center.
Why is my order not shown in the My MISUMI customer portal?
Please note that it takes approximately 30 minutes for online orders to appear in your My MISUMI. If the order is still not displayed the next day, or is older than 13 months, please contact our customer service via the Help Center.
Where do I submit a claim?
Send us your claim via the My MISUMI Portal:
- Log in to My MISUMI
- Go to "Help Center"
- Fill in the form.
You will find different categories (incorrect goods, incorrect quantity, missing goods, shipment not received, invoice-related, quality-related). Mark the faulty item and send us a detailed description of the fault. For quality related claims, please also include a photo in advance.
How can I download a copy of my order confirmation?
You can download the order confirmation for current and past orders at any time in your My MISUMI customer portal:
- Log in to the My MISUMI portal
- Go to the order overview
- You can download your document here under Download
Please note that it takes some time to transfer this data for online orders and the data will only appear in My MISUMI after approx. 30 minutes. If the order is still not displayed by the next day, send an e-mail to: sales@misumi-europe.com.