3D Preview Not Displayed

For Internet Explorer (install ActiveX controls)

To view a preview you need to install ActiveX controls.
ActiveX controls can be installed as described below.

1 Click "Install".

2 Click "Yes"

3 Select one of the three options shown, and click "OK".

4 Installation complete.

If ActiveX does not install correctly

Go to the menu bar, click "Tools", then "Internet Options" and on the "Security tab". Click on "Custom level" to open the "Security Settings" window. Select "Prompt" or "Enable" under "Download signed ActiveX controls". Once ActiveX has been installed restore the original settings.

For Firefox/Chrome (install Java)

To display a preview you need to install Java.
Java can be installed as described below.

1 Click on the Install Plugin link to go to the download page on the Java site

2 Click on "Free Java Download"

3 Click on "Agree and Start Free Download"

4 Click on "Save File"

5 Click on "Install" to start the installation

6 Once the installation is completed click on "Close"

7 If a security warning appears click on one of the two "Allow" buttons

8 Installation completed


  • • The procedure explained above is an example. The installation process differs depending on the computer you are using. For further details please visit the Java , Mozilla, or Chrome support site .
  • • If you are using a computer provided by your company installation restrictions related to the security policy may apply. If you cannot install a program correctly please get in contact with your IT department.