Contact

How to contact us:

You can reach the MISUMI customer service directly via My MISUMI. For questions about products, your payment, changes or cancellations of your order, claims, changes to your customer account and all other questions, please contact us via our Help Center.

In My MISUMI you will also find:

  • Order status and shipment tracking
  • Download of delivery note and invoice copies
  • Order documents
  • Certificates and supplier self declaration
  • Switch to e-billing
  • Change your address
Login & open My MISUMI!

FAQ

On our FAQ page (Frequently Asked Questions) you will find a lot of important information about your customer account, the MISUMI online shop, your order and other topics.

Chatbot

Have you already met Aki, the digital agent from MISUMI? He will be happy to help you at any time and answer many questions!

Open FAQ

Open Chatbot

Our postal address

 

MISUMI Europa GmbH
Franklinstraße 61-63
60486 Frankfurt am Main
Germany

Customer Service

Find all information related to your orders in .

Our customer service is available during the following times:

  • Monday to Thursday
    • 08:00 am – 05:00 pm (CET)
    • 07:00 am – 04:00 pm (GMT)
  • Friday
    • 08:00 am – 04:00 pm (CET)
    • 07:00 am – 03:00 pm (GMT)

 

 

 

 

  • General questions
  • Questions about quotes and orders
  • Information about the delivery status
  • Claims

 

UK & Ireland Customers:

Telephone: +44 2030 514809

E-Mail: team.uk@misumi-europe.com

 

Customers from other countries:

Telephone: +49 69 668173-123

E-Mail: sales@misumi-europe.com

Accounts department

  • Questions about invoices
  • Information about reminder notices


Telephone: +49 69 668173-130
E-Mail: mail.ar@misumi-europe.com

Technical department

  • Technical product support
  • Product configuration assistance
  • Product data sheet / CAD data
  • Product non-conformity
Technical Request

You can contact the Technical Service via "My MISUMI". You will need a user account and must be logged in.

Online Shop


 


E-Mail: sales@misumi-europe.com

MISUMI RAPiD Design

  • Software Support and FAQ

 

E-mail: rapid.design@misumi-europe.com

Support and FAQ: Visit support site

Download Add-On: inCAD Components

Become a local manufacturer for MISUMI

In order to supply the European market reliably and punctual, we are in constant expansion regarding our local make-to-order manufacturing.

  • Apply now
More Information

meviy

meviy contact

  • Service support and FAQ

 

E-mail: meviy-eu@misumi-europe.com

Frequently asked questions: Visit FAQ site

meviy website: Please click here