Welcome to the new MISUMI e-catalogue!
We upgraded our online systems! Find out more here.
FAQ & Tutorials
Can I request custom-made products?
Yes, you can request custom-made products from us.
To do so, please contact us through the MyMISUMI customer portal:
- Log in to MyMISUMI
- Go to Help Center
- Select the categories 'Technical/product information' and 'Product Enquiry'
- Fill in the form and send it
We will check with our manufacturers first of all to determine whether the requested custom-made products are possible and then inform you accordingly.
Where can I find technical product information?
Information on our products is available directly on our product pages. You can find out how to access the product pages in the FAQ. If you require additional technical data on a specific product, please contact our technical support team via the Help Center in your MyMISUMI profile
How can I obtain the required certificates or general documents from MISUMI?
You can find the majority of the required documents and certificates in our MyMISUMI customer portal. If you need further forms, you can contact us via the Help Center. We will contact the manufacturers directly to request the desired certificates or documentation and then forward them to you.
Where can I find MISUMI’s supplier self-declaration?
You can find the MISUMI supplier self-declaration in the MyMISUMI customer portal. There you can download it directly as PDF file. All MISUMI-relevant information can be taken from the PDF file.
Internal documents provided by you for the inclusion of MISUMI in your supplier file cannot be filled out by MISUMI.
Where can I get the customs tariff number and information on the country of origin of a purchased item?
You will find the customs tariff number and country of origin on your order confirmation. These are available to download in the MyMISUMI customer portal.
Where can I find the ROHS and REACH declaration of conformity?
You can download the ROHS and REACH declaration of conformity directly from the MyMISUMI customer portal:
->Log in to MyMISUMI-profile
->In the menu on the left side you will find the category 'General Documents'
-> Click on 'ROHS and REACH Regulations' to download the document as PDF file.
Where can I find the ISO certificates?
You can download ISO certificates directly from the MyMISUMI customer portal:
->Log in to MyMISUMI-profile
->In the menu on the left side you will find the category 'General Documents'
-> Click on the relevant ISO certificate name to download the document as PDF.
How can I get a long-term delivery declaration? (LDD)?
Long-term supplier's declarations are issued for goods without preferential originating status. For this purpose, MISUMI uses its own form, which complies with the Implementing Regulation 2015/2447 (UZK-IA). The validity is limited to 24 months. MISUMI has no legal obligation to issue a supplier's declaration according to 2015/2447 (UZKIA), for more information please see our General Terms and Conditions. If you have any questions, please email us at: sales@misumi-europe.com.
How can I convert my quotation into an order?
You can convert your quotation into an order online as follows:
- Log in to the MyMISUMI profile
- Go to your quotation overview
- Select the quotation you want to convert
- Click the Convert to Order button
Now you can finalize your order.
Are the prices shown as net or gross?
The prices in the MISUMI online shop are shown as net prices, excluding VAT. If 19% VAT is due on your order, this will be shown in the last step of the online order and on the order confirmation.
If you order from outside Germany, but within the EU and provide us with a valid VAT ID during registration or before ordering, the order will be free of tax. If the VAT ID is no longer valid when an order is placed, the invoice will be issued with 19% VAT applied. To avoid any problems, please notify us of any changes to the VAT ID on time via our Help Center