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FAQ
Can I return incorrectly ordered goods?
If you would like to return an item for personal reasons (e.g. incorrect order on your part)contact us via the MyMISUMI customer portal and we will check whether a return is possible as a gesture of goodwill:
- Log in to your MyMISUMI-profile
- Go to Help Center
- Select the category 'Register a Claim'
- In the drop down menu, please select the relevant order
- Fill in the form.
These decisions are made on a case-by-case basis, depending on whether the parts are standard stock products, or have been especially manufactured for your order. It is not possible to return goods without contacting Customer Service first. Unapproved returns are shipped back to sender. If we agree for you to returns the goods, a restocking fee will apply (usually 20%) and you will need to pay for the return shipment. You will find more information on faulty or incorrectly delivered items in the FAQ.