FAQ & Tutorials

Back to FAQ Frontpage

Where do I submit a claim?

Send us your claim via the My MISUMI Portal:

Log in to My MISUMI
Go to "Help Center"
Fill in the form.

You will find different categories (incorrect goods, incorrect quantity, missing goods, shipment not received, invoice-related, quality-related). Mark the faulty item and send us a detailed description of the fault. For quality related claims, please also include a photo in advance.

Copy link Link copied Read more Close

Back to FAQ Frontpage