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Where do I submit a claim?

Send us your claim via the MyMISUMI customer Portal:
  • Log in to your MyMISUMI-profile
  • Go to Help Center
  • Select the category 'Register a Claim'
  • In the drop down menu, please select the relevant order
  • Fill in the form.
 
You will find different categories (incorrect goods, incorrect quantity, missing goods, shipment not received, invoice-related, quality-related). Mark the faulty item and send us a detailed description of the fault. For quality related claims, please also include a photo and detailled issue description.
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