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FAQ
Why cannot I create my quotation directly?
If you request items in the MISUMI online shop which are currently not in stock, your quotation request will be set 'on hold' by the system, until the supplier has confirmed the requested quantity and delivery date.
In cases like this, an error message highlighted in red appears in the quotation process. Please proceed as follows:
- Use the displayed option Request for MISUMI
- Enter the required quantity and the preferred delivery date and send the request. A reception number for your enquiry will be displayed.
It usually takes one working day to process the enquiry. As soon as you have received a response to your enquiry by email, you need to confirm it in the MyMISUMI customer portal:
- Log in to your MyMISUMI profile
- Go to ‘Enquiry List’ in the menu on the left-hand side
- You will see an overview of the enquiries and can confirm the relevant ones.
- Finalise your quotation request.
Afterwards, you will receive your quotation as a PDF via email and can also review it in your quotation history in the MyMISUMI customer portal after a short transmission time.