Information about shipping & payment
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All about shipping
Shipping companies
Within Germany, deliveries are made by GLS as standard. Deliveries to other European countries are made by TNT. Please note that in rare cases, other logistics companies may also be used, e.g. DHL, UPS or Raben Logistics.
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Shipping time
We ship available stock items on the same day if ordered by 4 p.m. Monday to Thursday (3 p.m. on Friday). For customised parts, the production time is added – this is shown on the product page of the online shop after you have configured the item and entered the quantity. The subsequent delivery time within Germany is one working day, and correspondingly longer for deliveries abroad. For more information, see the delivery time overview. We also offer express shipping.
Shipping costs
The freight costs for shipping vary depending on the destination country and whether standard or express shipping is used. Within Germany, shipping costs are €5. For other countries, please refer to the shipping costs overview for more information.
Where is my order?
You can view your order status and tracking number in your MyMisumi account. Details about the shipping provider and shipment tracking can also be found in the shipping confirmation email.
Express delivery
We offer express shipping. This must be requested.
Find out more here.
Cancellation & Returns
All information on Cancellation & Returns can be found here. If you encounter any issues with your order, you can submit a claim here in MyMisumi.
Further questions about delivery?
Further information can be found in the Frequently Asked Questions (FAQ) on delivery.
All about payment
Payment methods
The following payment methods are available in the MISUMI online shop:
- Credit card: VISA & Mastercard
- Invoice (30 days payment term)
- Prepayment by bank transfer
- PayPal
Cash Discount
MISUMI does not offer standard discounts for early payment.
Pro forma invoice
In exceptional cases, as well as for educational institutions and associations, advance payment is the only option available. In such cases, a pro forma invoice will be issued and must be paid in advance. More information.
Further questions about payment?
Further information can be found in the Frequently Asked Questions (FAQ) on payment.
Any further questions ?
FAQ - Frequently asked questions
We answer a wide range of questions in our FAQ section – ask your question there and receive helpful answers.
We are happy to help you
If you require further assistance, please do not hesitate to contact us. You can find the right point of contact for your enquiry in the Contact Center.