OUR QUALITY POLICY

We, MISUMI Europa GmbH, are doing everything we can to become a leading provider of engineering platforms. For us, being successful in the market means being and remaining committed to our customers, suppliers, employees and the environment. We build our obligations in a target-oriented manner on the key pillars of stable, effective and efficient management.

ISO 9001:2015 Certificate
ISO 14001:2015 Certificate
AEO Approval

  1. Zero defect
    Satisfactoriness of our products is a key value to establish and ensure the reputation of our Company. For our entire product portfolio, we ensure and continuously enhance our quality standards in order to reach high level of efficiency in perfect quality. Accordingly, we pursue a program of defect prevention, instead of defect detection, in order to fulfill our zero defect policy.

  2. International standards
    We follow all applicable product safety and sustainability standards to ensure the quality and efficiency of our products. In this sense, we control and certify our products according to the requirements of several internationally recognized certification systems, such as DIN EN ISO 9001, ISO 14001, AEO and CE, as well as locally binding regulations, such as RoHS Directive and REACH Regulation of the European Union.

  3. Time management
    We see our speed as a competitive advantage for our customers. Therefore, we deliver our products just in time when customers want them. Our logistics processes have been optimized according to the smooth flow of our deliveries and we regularly control our delivery chain all around the world to advance the Company even further.

  4. Cost reduction
    Efficiency is not solely the result of a successful time management system, but it also depends on providing the most optimal prices. Therefore, we are constantly working on lowering unit costs and early adoption of optimized calculation methods for our products.

  5. Customer support
    We value the satisfaction of our customers very much. Therefore, we think about what their needs are before they themselves even realize them. Supplementary services relating to the products are provided before and after the delivery. Moreover, we support our business partners within the development and marketing of their innovative and market-oriented products to reduce the "time to market" range and provide efficiency within the distribution platform.

  6. Training policy
    Qualified employees are an essential resource of MISUMI. In orderto ensure the quality of our products, we also provide training programs for our employees with relevant skills, meanwhile ensuring and enhancing their performance and effectiveness.

  7. Audits
    We conduct systematic audits to monitor our quality standards according to the new technical and legal requirements to ensure our compliance with internal and external quality requirements.