FAQ & Tutorials
Why does MISUMI use the Trade Term/Incoterm FDI?
I forgot my password or login ID. How can I get a new one?
What are the delivery times at MISUMI?
For delivery times, we differentiate between stock items and items that are ordered from our suppliers. Stock items ordered Mon-Thu by 4 pm or Fri by 3 pm (CET) will usually be dispatched on the same day. Items that we do not have in stock or items that are configured and manufactured on demand have a longer delivery time, which also depends on the production capacities of our suppliers.
Deliveries outside Germany will have a longer delivery time, you can find more information here. On our website, you will find a non-binding overview of delivery times when you have selected a product. The actual delivery date of your order is shown in your order confirmation. Information on express shipping is available here.
Can I have my goods delivered to a private address?
As a B2B company, MISUMI can only deliver to registered companies or universities. Deliveries to private and home-office addresses, as well as deliveries to post boxes are not possible.
Can I enter my company’s carrier account so that the shipping costs can be settled directly via the shipping service provider?
Yes, that is possible. If your company has a carrier account with TNT, DHL, FEDEX or UPS, this information can be added to your MISUMI corporate account. Please send an e-mail to registration@misumi-europe.com and provide us your MISUMI customer code, the shipping service provider, and the carrier account number. As soon as this is set-up, we will send you a confirmation and your next order will be charged directly to your account.
What are the shipping costs at MISUMI?
In the table below, you find the shipping costs and the shipping days of standard and express deliveries as well as the surcharges for each country.
| Country | Standard Delivery | Express Delivery | Brexit Surcharge | |||
|---|---|---|---|---|---|---|
| Delivery time after shipment (Days) | Freight Charge | Delivery time after shipment (Days) | Freight Charge | See Info Below Table | ||
| Albania |  |
+5* | 75 € | +3* | 90 € | 0 € |
| Andorra |  |
** | 75 € | ** | 90 € | 0 € |
| Austria |  |
+2* | 10 € | +1* | 20 € | 0 € |
| Belgium |  |
+1 | 10 € | + 1 | 20 € | 0 € |
| Bosnia and Herzegovina |  |
** | 75 € | ** | 90 € | 0 € |
| Bulgaria |  |
+4* | 15 € | +1* | 20 € | 0 € |
| Canary Islands |  |
+4 | 15 € | + 2 | 20 € | 0 € |
| Croatia |  |
+3 | 50 € | +2* | 90 € | 0 € |
| Cyprus |  |
+5* | 75 € | +2* | 90 € | 0 € |
| Czech Republic |  |
+2 | 7.50 € | + 1 | 20 € | 0 € |
| Denmark |  |
+2* | 15 € | +1* | 20 € | 0 € |
| Egypt |  |
+5 | 100 € | + 3 | ** | 0 € |
| Estonia |  |
+3* | 30 € | +1* | 50 € | 0 € |
| Finland |  |
+3* | 15 € | +1* | 20 € | 0 € |
| France |  |
+2* | 10 € | +1* | 20 € | 0 € |
| Georgia |  |
** | 75 € | ** | 90 € | 0 € |
| Germany |  |
+1 | 5 € | + 1 | n/a | 0 € |
| Greece |  |
+3* | 30 € | + 1 | 50 € | 0 € |
| Hungary |  |
+2 | 10 € | + 1 | 20 € | 0 € |
| Iceland |  |
+3* | 75 € | +2* | 90 € | 0 € |
| Ireland |  |
+2 | 15 € | + 1 | 20 € | 0 € |
| Italy |  |
+2* | 10 € | +1* | 20 € | 0 € |
| Latvia |  |
+3* | 30 € | +2* | 50 € | 0 € |
| Liechtenstein |  |
** | 10 € | ** | 20 € | 0 € |
| Lithuania |  |
+4 | 30 € | + 2 | 50 € | 0 € |
| Luxembourg |  |
+1 | 10 € | + 1 | 20 € | 0 € |
| Malta |  |
+4 | 50 € | +1 | 90 € | 0 € |
| Monaco |  |
+1* | 25 € | +1* | 30 € | 0 € |
| Montenegro |  |
+4* | 75 € | +2* | 90 € | 0 € |
| Morocco |  |
+4* | 75 € | +2* | ** | 0 € |
| Netherlands |  |
+1* | 10 € | + 1 | 20 € | 0 € |
| Nigeria |  |
** | 100 € | ** | ** | 0 € |
| North Macedonia |  |
** | 75 € | ** | 90 € | 0 € |
| Norway |  |
+2* | 15 € | +1* | 30 € | 0 € |
| Poland |  |
+2* | 10 € | +1* | 20 € | 0 € |
| Portugal |  |
+3* | 15 € | +1* | 20 € | 0 € |
| Romania |  |
+3* | 15 € | +1* | 20 € | 0 € |
| Russia |  |
+6* | 75 € | +3* | 90 € | 0 € |
| San Marino |  |
+3 | 30 € | + 1 | 50 € | 0 € |
| Serbia |  |
+5* | 75 € | +3* | 90 € | 0 € |
| Slovak Republic |  |
+4 | 7.50 € | +2* | 20 € | 0 € |
| Slovenia |  |
+3 | 10 € | + 1 | 20 € | 0 € |
| South Africa |  |
+5* | 100 € | +2* | ** | 0 € |
| Spain |  |
+2* | 15 € | +1* | 20 € | 0 € |
| Sweden |  |
+2* | 15 € | +1* | 20 € | 0 € |
| Switzerland |  |
+2* | 10 € | +1* | 20 € | 0 € |
| Tunisia |  |
+4 | 75 € | + 2 | ** | 0 € |
| Turkey |  |
+4* | 30 € | +2* | 90 € | 0 € |
| Ukraine |  |
** | 75 € | ** | 90 € | 0 € |
| United Kingdom |  |
+3* | 10 € | +2* | 20 € | +5 € |
Countries with * = lead time in economic regions. Remote areas may take longer.
** = For countries that have not specified a delivery time/price, please contact Customer Service
(sales@misumi-europe.com).
BREXIT INFO:
We regret to notify you that following Brexit our freight forwarders have increased the cost for forwarding goods to the United Kingdom. Consequently, we must adjust our freight charge for Standard and Express Delivery. A surcharge of 5 Euros per shipment to the United Kingdom will be invoiced from February 15th, 2021.
INFO:
Due to customs clearance deliveries to destinations outside Germany may take longer. Depending on product size, weight and dimensions, on contrary to our standard delivery terms (refer to AGB — general terms and conditions) other dispatching types may be used. Due to free-unloading-ramp deliveries, forwarder performed deliveries demand a customer provided forklift or elevating truck. Depending on your location, please add the days mentioned in the table to the delivery time mentioned on the product page in the Online Shop.
Which shipping service providers will the delivery be handled by?
In Germany, orders are generally shipped with GLS whereas TNT is our standard provider for shipments to all other countries. In rare cases, we may ship with other carriers such as DHL, UPS or DB Schenker.
Where can I find the tracking number for my delivery?
What do I do if only part of the goods have arrived?
In rare cases, goods of an order may arrive in different packages. The number of packages used to ship your order is stated on the last page of the delivery note. In case you have not received all packages stated on the delivery note, please wait another working day to see if the missing package arrives later.
As an order can have multiple delivery dates, please check your order confirmation to ensure that all items have been confirmed and to find the delivery date for your missing item.
In case you have received all packages, but an item stated on the delivery note, is not included, please report this via the Help Center in your My MISUMI portal.
Who can order from MISUMI?
Officially registered companies, traders and educational institutions can place orders with MISUMI. To place orders, you must be registered as a "Corporate User". Enquires and orders from private individuals cannot be processed.
