FAQ & Tutorials
How can I cancel an order at MISUMI ?
To request the cancellation via our "My MISUMI" customer portal
- Log in to your MISUMI Portal
- Go to "Help Center"
- Enter all the required information and send us your cancellation request
We accept cancellations free of charge within 2 hours after placing the order. You can find an overview of our cancellation conditions here.
Can I return incorrectly ordered goods?
If you would like to return an item for personal reasons (e.g. incorrect order on your part)contact us via the My MISUMI and we will check whether a return is possible as a gesture of goodwill:
- Log in to My MISUMI
- Go to Help Center
- Fill out the form
These decisions are made on a case-by-case basis, depending on whether the parts are standard stock products, or have been especially manufactured for your order. It is not possible to return goods without contacting Customer Service first. Unapproved returns are shipped back to sender.
If we agree for you to returns the goods, a restocking fee will apply (usually 20%) and you will need to pay for the return shipment. You will find more information on faulty or incorrectly delivered items here.
Who can request quotations from MISUMI?
Officially registered companies, traders and educational institutions can request quotations from MISUMI. To receive quotations, you must be registered as a "Corporate User", which you can do here. Enquires and orders from private individuals cannot be processed.
How can I request a quotation?
To receive your quotation via the online shop as a registered customer at MISUMI:
- Log in to your account.
- Select "Request a quote"
- Enter the necessary data: part numbers, quantity, desired delivery and shipping information.
- Confirm your request.
You can then download the quotation as a PDF file. If errors occur, more detailed information will be provided in the quotation form; the chatbot can help you. Orders and quotations cannot be requested over the phone.
How long are MISUMI quotations valid?
The quotations are valid for 4 weeks from the date of issue. The validity may be shortened if the quotation contains items that must be requested separately in Japan, due to large quantities or special conditions from the supplier. You will be informed of this on the quotation or the order confirmation. The date of validity for each item is therefore shown next to the part number on the right (see screenshot).
Where can I find my quotation history?
Why do I receive a preliminary order confirmation?
If you have received a preliminary order confirmation and some items have not yet been confirmed with a date, there are several possible reasons for this: These include an incorrect part number, a high order quantity, the delivery date must be requested from the supplier, the item is no longer in stock, or other reasons.
lease keep an eye on your inbox. You will receive an e-mail from us with the exact request and information regarding the open item. A response from you is required in order to close the case. If you receive a complete, final automatic order confirmation shortly afterwards, please regard the preliminary order confirmation as null and void.
Can I order from MISUMI or request quotations without registration or as a private customer?
No, registration as a "Corporate User" is mandatory for ordering or requesting quotations from MISUMI. MISUMI is a purely B2B company (Business to Business), so it is not possible to register as a private individual. If you are registered as a CAD user, you can upgrade to a corporate account.
Who can register with MISUMI?
Any officially registered company, any trader, as well as educational institutions, can register as a "Corporate User" with MISUMI. This registration is a prerequisite for ordering from MISUMI or requesting quotations. Since MISUMI is purely a B2B company (Business to Business), it is not possible to register as a private customer. When you register as a CAD user, you do not have to have a trade. As a "CAD user", you can view and download CAD files, but cannot order or request quotations.
How do I register with MISUMI?
Any officially registered company, any trader, as well as educational institutions, can register as a "Corporate User" with MISUMI:
- Enter your personal details.
- Now enter your company data and check your data in the next step and submit the registration.
- Confirm the activation link you will receive by e-mail.
Your registration will now be checked, and we will contact you if we have any further questions. Your will receive an e-mail when your registration is complete. You can log in and use all the features of the account.
As a CAD user you can also register without a business. Enter your personal and company data and send the registration. Now you can download CAD data. Ordering or requesting quotations is not possible as a CAD user. You can view and download CAD files, but cannot order or request quotations.