FAQ & Tutorials

How do I change my billing address or add a shipping address?

If you need an additional delivery address for your order, or if the billing address has changed, proceed as follows:

  • Log in to the My MISUMI customer portal.
  • Click on "Change company information" under User settings.
  • Fill in the form and send it to us.

After checking the adresses will be added to your account or changed in your account. If you have registered an additional delivery address with us, you can change it online directly during the order process. Address changes must be requested before placing an order/submitting a quotation request. Only when you see and select the changes or the added delivery addresses during the order process online we can guarantee that this information will be correctly transferred to the order/enquiry.

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The name of my company has changed, how can I change the master data?

If the name of your company has changed we need an official company announcement letter with all information regarding the renaming of the company:

  • Log in to the My MISUMI
  • Go to Help Center
  • Select Account Information/User Data > Documents
  • Fill out the form and send it to us with an attachment.

If the renaming entails a new VAT number, register a new corporate account.

 

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My company has moved to a different address, how can I change the master data?

If your address has changed just do the following:

  • Log in to the My MISUMI
  • Click on "Change company information" under User settings.
  • Fill in the form and send it to us.

The address will then be changed and you can find the new adress in your account.

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How can I upgrade my CAD user account to a corporate account?

To convert your CAD user account into a Corporate User account, click here.

  • Fill in the form with your company details and submit the form
  • After submitting the form, confirm the activation link you will receive by e-mail
  • Your request will be checked and you will receive a confirmation e-mail once your upgrade to Corporate Account is complete

Now you can log in, use all the features of the account, place orders and request quotations.

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Can I enter an additional billing address with the same Customer Code in my account?

It is currently not possible to add several billing addresses under one existing customer code. If you want to register different billing addresses, a separate corporate account must be created for each address (with different MISUMI customer codes). If you have registered several corporate accounts, it is important to ensure that you place orders via the correct account. It is not possible to change the billing address after you have placed the order.
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An error message appears during registration, what can I do?

In this case, please write to registration@misumi-europe.com, outlining the issue you have encountered. A colleague will then be in touch to resolve the issue.
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I have just registered, why can't I log in yet?

Once you have registered, it may take up to half a working day for the registration to be completed.
Please make sure that you click on the activation link you will receive by e-mail. You will receive another confirmation e-mail once your account has been approved. It will not be possible to log in before then. If you have registered as a CAD user (without order and quotation authorisation), you can log in immediately after activation and will not receive any additional confirmation. If you have not received any further information after one working day, please contact us at registration@misumi-europe.com.
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I tried to log in, but a message appears stating that the user ID or password is incorrect. What should I do?

Your login ID is generally the e-mail address you entered during online registration (not your MISUMI Customer Code).
Check that the e-mail address you want to log in with is still up to date. If your password is longer than 10 characters, or contains special characters such as #, §, %, this may cause problems during login. You can use the 'Forgotten your password?' function to receive a new password. Find out how to get a new password or login ID here. If you continue to encounter problems, please contact us at registration@misumi-europe.com.
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How can I change my login ID?

To change your login ID, please send an e-mail to registration@misumi-europe.com.
We can change your login ID if you want to change an outdated e-mail address, for example. Please provide us with your MISUMI Customer Code, the previous and the new login ID. As soon as the change has been made, you will receive an initial password; this is necessary for the system to adopt the change. Once you have logged in once, you can change the password to a password you create yourself.
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Where can I find my MISUMI customer code?

The customer number at MISUMI is called the Customer Code, consists of 6 characters and, in most cases, numbers and letters. After logging in, you will find your MISUMI Customer Code online in your My MISUMI profile under 'Personal data', or if you navigate with the mouse over the blue button with your name. You will also find the Customer Code on every quotation, order confirmation, invoice or delivery note.
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