Privacy Policy

Protecting your personal information is important to us.

We appreciate your interest in our company and our services. We want you to feel secure about the protection of your personal data when visiting our website. MISUMI is committed to protecting your privacy with privacy policy and data protection rules.

1. Personal data

Personal data is information that can be associated with you as an individual. This includes such information as your name, address, telephone number, email address, account data, credit card information, etc. You are not required to submit any of this information to use our website. In certain cases, however, we will need your name and your address and other information so that we can provide the information, goods, and/or services you have requested.

We will let you know when this will be necessary. In addition, we store and process data automatically collected by internet tracking technology whenever websites are visited (-> 4).

If you make use-of our services, usually only the data required to provide our services will be collected. If we ask you for more detailed information, it is either needed for your project or we are asking you to provide it voluntarily. This personal data will be processed only to provide the services you have requested and/or to safeguard our legitimate business interests, etc. as defined in §28 of the German Data Protection Act (BDSG).

2. Purpose of data collection

If you provide us with personal data, we will use such data in general to answer your inquiries, process your orders, or grant you access to certain information or offerings. To maintain our relationship with you as our customer, it may also be necessary for us or a service provider we have hired to use this data to inform you of product offers or other news or to carry out online surveys so that we can better meet your needs.

Of course, we would respect your wishes if you do not want your personal data to be used for direct marketing or market research purposes. Please just let us know (-> 11). As a matter of principle, we would never sell your data to third parties for marketing purposes!

3. Restricted use

We will collect, process, or use the personal data you provide to us online only for the purposes indicated. We will not disclose your data to third parties without your explicit consent!

Your personal data will be disclosed to state institutions and authorities only if we are obligated to do so by court order or in order to comply with relevant legislation. Our employees and any service provider companies we hire are likewise held to secrecy and compliance with the provisions of the Federal Data Protection Act (§5 BDSG).

4. Data automatically collected when visiting our website

The following data (without being linked to your IP address) is recorded each time you visit our website for organisational and technical reasons and is analysed for purely statistical purposes:

  • the names of the webpages you visit;
  • the type of browser and operating system you are using;
  • the date and time you accessed each page;
  • the referring search engine; and
  • the names of any files you may have downloaded and your IP address at the time you accessed the site.

This technical data is anonymous and analysed in order to optimise our website.

Use of Google Analytics

Our site uses Google Analytics. This web analysis service is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter “Google”). This analysis tool works based on cookies (-> 5). The information generated by the cookie about your use of this website is generally transmitted to and stored on a Google server in the USA.

Your IP address will, however, be truncated by Google before being transferred if you are within the EU/EEA. On our behalf, Google will use this information for the purpose of evaluating how our website is used. Google will not link the IP address transferred as part of Google Analytics with any other data held by Google.

If you wish to prevent cookies from being used, you can do this by following the directions provided in (-> 5). You can also specifically prevent the collection and processing of your data by Google cookies by downloading and installing the browser plugin available at:

The use of Adobe Analytics (Omniture)

Our online shop also uses Adobe Analytics, a web analytics service provided by Adobe Systems Software Ireland Limited (hereinafter “Adobe”). Adobe Analytics uses so-called “cookies”, text files that are stored on your computer that enable the analysis of your use of the website (-> 5).

If the information generated by the cookie regarding your use of this website is transmitted to Adobe, our website settings will anonymise your IP address before geo-locating is applied and replace with a generic IP address before being stored by Adobe.

On behalf of the operator of this website, Adobe will use this information for the purpose of evaluating your use of the website, for compiling reports on website activity, and for providing the website operator with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Adobe Analytics will not be merged with any other data held by Adobe.

If you wish to prevent cookies from being used, you can do this by following the directions provided in (-> 5). You can also prevent the data generated by cookies about your use of the website (including your IP address) being passed to and processed by Adobe by Google by downloading and installing the browser plugin available under the following link:

The use of HotJar

This website uses HotJar, a service that analyzes the online behaviour and voice of website users by Hotjar Ltd. („Hotjar“), 3 Lyons Range, 20 Bisazza Street, Sliema SLM 1640, Malta, Europe). HotJar uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address in an anonymized format) will be transmitted to and stored by Hotjar on servers in Ireland (EU).

The sole purpose of passively collecting Your information is to improve Your experience when using this website.

Through the Hotjar code embedded on our website, the information collected and processed includes Device-specific data.

The following information may be collected related to Your device and browser:

Device-specific data

  • device’s IP address (captured and stored in an anonymized format);
  • device screen resolution;
  • device type (unique device identifiers),
  • operating system, and browser type;
  • geographic location (country only);
  • preferred language used to display the Hotjar Enabled Site.

User interactions

  • Mouse events (movements, location and clicks)
  • Keypresses

Log data For a sampling of visitors,

Our servers automatically record information which is collected from Customer Websites and Our Site. This data includes:

  • referring URL and domain;
  • pages visited;
  • geographic location (country only);
  • preferred language used to display the web page;
  • date and time when website pages were accessed.

By using this website, you implicitly accept the terms of the personal data processing policy and authorize us to process the said data in compliance with the objectives stated hereinabove.

You may opt-out from having Hotjar collect Your information when visiting our website at any time by visiting HotJars Opt-out page and clicking ‘Disable Hotjar’.

For more detailed information on the privacy and to the terms of service please visit

5. Cookies


So-called “cookies” are used to store small pieces of data on your computer when you visit our website. Cookies are small text files stored on your computer and saved by your browser. They are intended to make it easier to navigate our website. Cookies can only be read by the website that placed the cookie. These cookies do not contain any of your personal information.

They also expire after 90 days, when they are automatically deleted. Each time you visit our site, a new cookie is set, updating the information found in previous cookies. This corresponds to an erasing and resetting of cookies.

Type of cookies used:

We use two types of cookies: session cookies and persistent cookies. A session cookie is temporary and is deleted after you close your browser. Persistent cookies store information so that our website will recognise you as a repeat visitor when you return.

In general, cookies (session cookies) are needed to use our website. They are set whenever you take certain actions and are necessary for the proper functioning of the website’s navigation. They are also necessary for using certain site functions, such as the ordering system, the email contact form, etc. They facilitate your visit to our website and make using different areas on the site more convenient to use.

Feature-based cookies (session cookies) allow us to adapt our website to your personal user preferences. They store entries and selections you make such as name, region, or language settings. These settings only apply to visits to our website and cannot be used by other websites.

Performance-based cookies (persistent cookies) measure the traffic and performance of our website. This allows us to see which areas of our site are most frequently visited by users and whether any errors occur whilst visiting these pages. This allows us to ensure an even better user experience for our website.

Managing cookies (acceptance and objection)

Most browsers automatically accept cookies, but also allow you make settings to prevent this (regularly under “Settings/ Privacy”).

Of course, you can also visit our website without allowing the use of cookies. If you do not want us to recognise your computer when you return, you can prevent the storage of cookies on your computer by selecting “Don’t accept cookies” in your browser settings (Safari, Internet Explorer, Firefox, Chrome, etc.) To find out how this works in detail, please refer to your browser manual.

If you do not accept cookies, this can lead to the restricted functionality of our site.

6. Use of social plugins

Our site uses social plugins related to our presence/pages on the following social networks:

  • Facebook (Facebook Inc., 1601 South California Avenue, Palo Alto, CA 94304, USA)
  • Google+ (Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA)
  • Twitter (Twitter, Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA)

These allow you to share particular website content with your network contacts (friends/followers) or to navigate directly from our site to the social network pages.

If you click on one of these plug-in icons, you will be asked to confirm your decision to share/tweet/like our site, because by doing so, you will be providing the networks listed above with information, including the IP address from which you accessed our website.

If you are logged in to a social network, the provider can assign your visit to our site directly to your social network profile/account.

7. Email newsletters and direct email marketing

If you have given your consent to receive our email newsletter or the direct marketing emails, we may use your email address to send our email newsletter or direct emails with information about our products, news, events, and actions such as raffles, contests, and surveys.

With your consent to receive the newsletter or direct email marketing, you agree to allow us to analyse certain information about you as a recipient in order to optimise our offerings and improve our services. For example, we may create an individual profile based on whether you click on certain content in our newsletter/direct marketing email.

You can revoke your consent at any time by clicking the unsubscribe link in the newsletter, direct marketing email, or on our website.

8. Security of your information

We have taken technical and organisational security measures to protect your personal information against loss, destruction, falsification, manipulation and unauthorised access. All our employees and all those who are involved with data processing are bound by the German Federal Data Protection Act and other relevant data protection laws and the confidential handling of personal data.

If you enter personal data to be transmitted electronically for the purposes of ordering products or services, it will be encrypted to prevent its possible misuse by third parties. Our security measures are continually updated to keep up with the latest advances in technology.

9. Changes to our privacy policy

We reserve the right to change these security and data protection measures as required by legal circumstances or risks to the security of your information or advances in technology. In these cases, we will update our privacy policy accordingly.

10. Links to other websites

If you use links we provide on our website to external sites, the protections offered by this policy do not extend to these external websites. If we do offer links, we will have made every effort to ensure that no illegal content was recognisable on those linked websites at the time they were linked.

However, we have no influence over whether other operators comply with data protection laws. Please make your own enquiries about the data protection and privacy policies of these other providers to ensure your own safety.

If you become aware of an “unsafe” link from our website, please let us know immediately (see below) so that we can investigate the matter. Thank you.

11. Right to information and refusal of consent, contact

You can get information about the personal data we have stored about you at any time. If required, please write to

  • MISUMI Europa GmbH, Katharina-Paulus-Str. 6, 65824 Schwalbach, Germany,

or send us an email at

You can also revoke your consent to our collection, processing, use and storage of your personal data. If required, please write or send us an email to the same addresses listed above.

12. Data protection officer

If you have further questions regarding the collection, processing, or use of your personal data, please contact our data protection officer.

  • 3rd Mind Business Consulting e.K., Langer Weg 60, 65760 Eschborn, Germany
  • Email: (This email address is not encrypted!)

Last updated March 2016

Important information: Products of third-party suppliers (non MISUMI products) with a lead time of 4 days or less can be cancelled within 2 hours after order placement. Please refer to our cancellation policy and T&C for further details.