- MISUMI Top Page
Important notice: We adjusted and to a certain extent improved our delivery routes to keep our supply chain stable. You can expect your order to arrive as scheduled and monitor its status
anytime in My MISUMI.
We take data protection seriously
The protection of your privacy when processing personal data is important to us. If you visit our website, our web servers save the IP of your internet service provider, the website you are visiting us from, the websites you are visiting of ours and the date and duration of your visit as standard. This information is essential for the technical transfer of websites and the secure server operation. This data is not subject to a personalised evaluation.
If you send data to us with the contact form, this data will be stored on our server for backup purposes. Your data is used by us solely to deal with your request. Your data is treated as strictly confidential. The data is not forwarded to third parties.
MISUMI Europa GmbH
60486 Frankfurt am Main,
Telephone: +49 69 668173-0
Personal data is data about you. It includes your name, address and e-mail address. You also do not have to divulge any personal data to be able to visit our website. In certain cases, we will require your name and address as well as additional information in order to be able to offer you the service you require.
The same is true if we provide you with information materials on request or if we answer your queries. We will always notify you of this in these cases. We also only save the data which you have sent to us automatically or voluntarily.
If you use one of our services, we only usually collect the data that is needed to be able to offer you our service. We may ask you for further information, but this is of a voluntary nature. Whenever we process personal data, we do this to enable us to offer you our service or to pursue our commercial goals.
Automatically saved non-personal data
If you visit our websites, we will save certain information for administrative and technical purposes. This includes: Type and version of the browser used, date and time of access and the IP address.
This data is anonymous and is only used for statistical purposes and to improve our internet and online services.
This anonymised data is stored - separately from personal data - on secure systems and cannot be allocated to individuals. This means that your personal data remains protected at all times.
|AWSALB||Amazon ELB Application Load Balancer||This cookie name is associated with Amazon AWS load balancer sticky sessions. Sticky sessions are a mechanism to route requests to the same target in a target group. This is useful for servers that maintain state information in order to provide a continuous experience to clients.|
|AWSALBCORS||Amazon ELB Application Load Balancer||This cookie name is associated with Amazon AWS load balancer sticky sessions. Beside AWSALB cookie, AWSALBCORS is a second cookie that includes the same information as the original stickiness cookie plus the SameSite attribute.|
|cms_cookie||MISUMI||This cookie controls the acceptance or rejection of the cookies selected by the user.|
|GACCESSTOKENKEY||MISUMI||This cookie is used to store access token key.|
|GAUTHTEMP||MISUMI||This cookie is used to provide essential website functionalities.|
|GCOMPERM||MISUMI||This cookie is used to provide essential website functionalities.|
|GREFRESHTOKENHASH||MISUMI||This cookie is used to store refresh token hash for authentication access.|
|GSESSION||MISUMI||This cookies isused to store the session ID of the login API response.|
|history_cl013||MISUMI||This cookie is used to improve the experience with our online shop. It is used to show and make recommendations based on the recently viewed category.|
|JSESSIONID||MISUMI||This cookie is used to provide essential website functionalities.|
|recentryCategoryView||MISUMI||This cookie is used to improve the experience with our online shop. It is used to show and make recommendations based on the recently viewed category.|
|VONA2_CONFIRMED_CAD||MISUMI||This cookie is used to store the value when the check box for agreeing to the CAD usage terms (product including all CAD) is selected.|
|VONA2_CONFIRMED_web2CAD||MISUMI||This cookie is used to store the value when the check box for agreeing to the CAD usage terms (Web2CAD CAD) is selected.|
|VONAEC_ALREADY_MEMBER||MISUMI||This cookie is used to identify if floating banner has been closed before or user has logged in before.|
|VONAEC_COOKIE_NOTIFICATION||MISUMI||This cookie is used to identify if cookie banner has been closed before.|
|VONAEC_RECENT_SERIES_VIEW||MISUMI||This cookie is used to store series codes users have viewed.|
|VONA_COMMON_LOG_KEY||MISUMI||Stores the key to track the user.|
|vonaItemSearchPerPage||MISUMI||This cookie is used to store the number of items displayed in the Part Number list in the Specifications Search page.|
|vonaItemDetailPerPage||MISUMI||This cookie is used to store the number of items displayed in the Part Number list in the Product Details page.|
|vonaItemResultPerPage||MISUMI||This cookie is used to store the number of items displayed in the Series list in the Search Results page.|
|vonaItemCustomPerPage||MISUMI||This cookie is used to store the number of items displayed in the Series list in the Custom list.|
|VONALOGID||MISUMI||This cookie is used to store the session ID.|
|DISPLAY_BRAND_NAME||MISUMI||This cookie is used to provide essential website functionalities.|
|DISPLAY_CUSTOMER_ITEM_REFERENCE||MISUMI||This cookie is used to provide essential website functionalities.|
|G_LAST_LOGIN_ID||MISUMI||This cookie is used to provide essential website functionalities.|
|KEEP_ME_LOGGED||MISUMI||This cookie is used to provide essential website functionalities.|
|SHIP_VIA||MISUMI||This cookie is used to provide essential website functionalities.|
|X-SID||MISUMI||This cookie is used to provide essential website functionalities.|
|wos_session||MISUMI||This cookie is used to provide essential website functionalities.|
|CUSTCD||MISUMI||This cookie is used to store the logged-in user code.|
|MISUMIVONAEC||MISUMI||This cookie is used to detect AB pattern of floating banner.|
|viewType||MISUMI||This cookie is used to provide the mobile version of our pages.|
|viewTypeRepeat||MISUMI||This cookie is used to provide the mobile version of our pages.|
|viewTypeLog||MISUMI||This cookie is used to provide the mobile version of our pages.|
|PHPSESSID||MISUMI||This cookie is used to identify the user while using the site.|
|MEVIYTOKEN||MISUMI||This cookie is used to store access token hash for meviy. It is used to check if the user is logged in or not.|
|MEVIYREFRESHTOKEN||MISUMI||This cookie is used to store refresh token hash for meviy for authentication access. It improves the security for login.|
|meviybanner-cssp_hide||MISUMI||This cookie is used to determine whether a certain internal banner was closed.|
|language||MISUMI||This cookie is used to recognise the language for the structure of the meviy URL.|
|country||MISUMI||This cookie is used to recognise the country for the structure of the meviy URL.|
|semicustom_preference||MISUMI||This cookie is used to determine whether a certain internal banner was closed.|
|__atuvc||AddThis||This cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms.|
|__atuvs||AddThis||This cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. This is believed to be a new cookie from AddThis which is not yet documented, but has been categorised on the assumption it serves a similar purpose to other cookies set by the service.|
|categoryviewhist||MISUMI||This cookie is used to improve the experience with our online shop. It is used to show and make recommendations based on the recently viewed category.|
|msm_usercd||MISUMI||This cookie is used to store User code for Adobe Analytics.|
|seriesviewhist||MISUMI||This cookie is used to improve the experience with our online shop. It is used to show and make recommendations based on the recently viewed products.|
|usertrack_cl013||MISUMI||This cookie is used to store user preferences.|
|Solvemate-user-settings||Solvemate||Allows the Solvemate chatbot to continue an interrupted conversation, search or input.|
|Solvemate-widget-project-config||Solvemate||Contains data on the configuration and settings of the Solvemate chatbot.|
|WalkMeStorage_[guide-ID]||WalkMe||It's a test cookie that is written when WM's CD storage is initialized to make sure Cookies in a 3rd party context are writeable|
|wm-ASRep-[[wt_id]]-[[v]]||WalkMe||Walk-Thru (WT) auto-play state - determine if the WT should be started or not according to the definition (auto start once, always etc.)|
|wm-ASRep-[[deployable_ty pe]]-[[deployable_id]]-[[v]]||WalkMe||Deployables (except WTs) auto-play state - determine if the deployable should be started or not according to the definition (auto start once, always etc.)|
|wm-flow-stack||WalkMe||Stores the last played Smart Walkthrough step|
|wm-nls||WalkMe||Used for playing a step from Smart Walk-Thru Error handling group. It saves data about the step after the group in order to allow for proper continuation of the process.|
|wm-flw-preplay||WalkMe||Used by passOwnership feature for continuation of flows cross domain. Saves the Smart Walk-Thru and step that are going to be played.|
|wm-ftr-cnf||WalkMe||Flow tracker configuration - minimized/open, which tabs are selected, etc.|
|wm-ftr||WalkMe||Flow tracker state (deactivate because of window size, should be cleared etc.)|
|wm-dbg-hst||WalkMe||Saves all the events sent to flow tracker to get history when initializing the flow tracker|
|wm-dbg-poll||WalkMe||For every iframe with WM there's a different instance of Flow Tracker. The data shown in the flow tracker is sent as events from the player component, and in order to keep all flow tracker instances synced, we save each event in the storage - so all other instances can get all the events|
|wm-gb||WalkMe||When goal evaluation time is exceeded, determine if we want to alert about it to Walkme log (if the cookie exist don't show alert - the cookie will live one day, which means we will show this alert only once in 24h)|
|wm-wtchd-[[deployable_typ e]]-[[end_user_guid]]||WalkMe||Watched deployables (ids) for goal completion tracking|
|wm-cond-win||WalkMe||Determine if an end-user/process is in a new window. Used for "is new window" conditions|
|wm-cdstop||WalkMe||Stop currently running SWT across all walkme instances (iframes)|
|wm-cdplay||WalkMe||Saves the last played "switch to frame" step|
|wm-po-pc[[priority]]||WalkMe||In case there are multiple iframes on page, this item prevents play attempts on multiple iframes at the same time (by ensuring the mechanism that assigns the play priority for each iframe won't assign the same priority to more than one iframe)|
|wm-po-p||WalkMe||Saves the highest prioritized owner (iframe) ID - to determine which of the iframes should play the next SWT step|
|wm-po-r||WalkMe||Saves the current owner (iframe) ID|
|wm-po-q||WalkMe||When we play "switch to frame" step, it has a condition (for example, go to page with url www.google.com). This key saves a list of windows/iframes that matches this condition|
|wm-RML-[[deployable_type ]]-[[deployable_id]]||WalkMe||When using the "Remind me later" ShoutOut functionality, this stores the date when the ShoutOut should be shown again.|
|wm-stpcond-[[deployable_t ype]]-[[deployable_id]]-[[sto p_type]]||WalkMe||Used to prevent a ShoutOut auto-play from occurring again. Based on the conditions in the editor, this is set when a ShoutOut is closed or the ShoutOut action button is clicked.|
|wm-SrvRep-[[survey_id]]||WalkMe||Survey repeat settings. Used to determine if the Survey should play again.|
|wm-SrvSmt-[[survey_guid]]||WalkMe||Determine that a certain survey was already submitted by the end user|
|wm-SrvWtRep-[[wt_id]]-[[su rvey-id]]||WalkMe||Determine whether to play a survey at the end of WT, according to it's frequency (always, once, once a day). So for example if the survey's frequency is once a day, the cookie will be saved for 24h and we will know NOT TO PLAY THE SURVEY as long as it exists|
|wm-SrvWtRep-19-[[bizFlow _id]]-[[survey-id]]||WalkMe||Determine whether to play a survey at the end of SWT, according to it's frequency (always, once, once a day). So for example if the survey's frequency is once a day, the cookie will be saved for 24h and we will know NOT TO PLAY THE SURVEY as long as it exists|
|wm_ct_[[environment_id]]_[ [end_user_guid]_[[end_use r_id]]||WalkMe||Indicates which of the Onboarding tasks (appear in "tasks" tab in walkme menu) are completed before server sync|
|wm_ct_pp[[environment_id] ]_[[end_user_guid]_[[end_u ser_id]]||WalkMe||Onboarding tasks progress status, the percent of all completed and visible Onboarding tasks.|
|wm-wfow||WalkMe||Used for "wait for new window" condition - when we want to play WT step only in another window/page|
|wm-prsst||WalkMe||Current Walk-Thru state: contains data about the WT, like it's ID, was it finished etc.|
|wm-smtp-init||WalkMe||Saves what initiator initiated all SmartTips, for example, "Launcher"|
|wm-ueuT||WalkMe||The last end user id that was sent as audit from this client|
|wm-euaf-[[end_user_guid]]||WalkMe||Indicates that the end user is logged-in to the system|
|wm-ds-b||WalkMe||Stores the audit data that will be sent to WalkMe|
|wm-ds-lfb||WalkMe||Stores the failure log audit data until it is being sent to WalkMe|
|wm-sat||WalkMe||Counter for the number of failed attempts to send audit to WalkMe|
|wm-sst||WalkMe||The last time ab audit request to WalkMe had failed|
|wm-sk||WalkMe||Indicated there was an error sending audits to WalMe|
|wm-wmv||WalkMe||A content of WalkMe was visible on this client|
|wm-dt-[[i]]||WalkMe||Storage data (Part of WalkmMe's sending audit algorithm)|
|wm-ne||WalkMe||Number of entries in storage (Part of WalkmMe's sending audit algorithm)|
|wm-nx||WalkMe||Part of WalkmMe's sending audit algorithm|
|wm-ssn||WalkMe||Saves current session id|
|wm-lang||WalkMe||Stores current language, after user had actively selected a different language (not default) for WalkMe|
|wm-test||WalkMe||A test cookie with "wm-test" value just to make sure cookies can be saved, read and can be deleted. Used really rarely, only when there was an issue identifying the customer's domain.|
|WalkMeStorage_WalkMe_testStorage||WalkMe||It's a test cookie that is written when WM's CD storage is initialized to make sure Cookies in a 3rd party context are writeable|
|wm-dmn||WalkMe||Saves the current domain in for cache purposes, so it won't have to be determined every time.|
|wm-crossdomain||WalkMe||Used mainly in Safari; This cookie is created when WM detects that cookies are blocked in Safari. WM solves this by displaying a popup that sets this cookie on the first user click on the page.|
|wm-ueug||WalkMe||Contains the generated end user ID, per the configurations in the editor settings|
|wm-fgug||WalkMe||In some cases WM generates a random user ID, when it does, this cookie holds it|
|wm-ceug||WalkMe||Used in to determine end user changes. If the user changed - old local end user data is deleted. Store the current WM end user (defined in the editor)|
|wm-cenv||WalkMe||Used in to determine environment (test/prod) changes. If the environment changed - old local data is deleted. Store the current WM environment (test/prod)|
|wm-lgt||WalkMe||Used for server storage synchronization. This cookie stores the last storage sync time|
|wm-ag-d||WalkMe||Stores Attention Grabber details like: settings version, times that has been called in the session, timestamp of last time played...|
|wm-ag-rep||WalkMe||Delays the appearance of the Attention Grabber until next play (per editor configurations)|
|wm-ldv||WalkMe||Stores the latest version of the datafile|
|wm-wa||WalkMe||When showing the widget for the first time. Checks if we should show the widget with the configured animation or not. Uses AutostartManager to set the cookie|
|wm-ssn-ct||WalkMe||Stores the creation time of the session id|
|s_cc||Adobe Site Catalyst||This cookie name is associated with the analytics service provided by Adobe's Site Catalyst product suite. It determines whether cookies are enabled in the browser|
|s_fid||Adobe Site Catalyst||This cookie name is associated with the analytics service provided by Adobe's Site Catalyst product suite. It contains a randomly generated, unique id.|
|s_nr||Adobe Site Catalyst||This cookie name is associated with the analytics service provided by Adobe's Site Catalyst product suite. It stores date of visit and if visitor is new or returning.|
|s_sq||Adobe Site Catalyst||This cookie name is associated with the analytics service provided by Adobe's Site Catalyst product suite. It stores information about the previous link clicked within the site.|
|s_vi||Adobe Site Catalyst||This cookie name is associated with the analytics service provided by Adobe's Site Catalyst product suite. It's used to identify unique visitors, with an ID and timestamp.|
|_gcl_au||Google AdSense||Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.|
|_ga||Google Analytics||This cookie name is associated with Google Universal Analytics. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years.|
|_gat_UA-6311415-8||Google Analytics||This cookie name is associated with Google Universal Analytics, it is used to throttle the request rate - limiting the collection of data on high traffic sites. It expires after 10 minutes.|
|_gid||Google Analytics||This cookie name is associated with Google Universal Analytics.It is used to distinguish users and per default expires after 24 hours.|
|_dc_gtm_UA-6311415-8||Google Tag Manager||This cookie pattern is related to the _gat cookie pattern that is also usually deployed by Google. The _gat cookie pattern is used to throttle the request rate; if Google Analytics is deployed via Google Tag Manager, the cookie root changes to _dc_gtm_.|
|_uetvid||Google Tag Manager||This cookie is used by Google Tag Manager to store and track visits across websites.|
|_ts_yjad||Google Tag Manager||The cookie collects information about user behaviour on several websites. This information is used to optimise the relevance of advertising on the website.|
|_gaexp||Google Optimize||Used to determine which variant of the test the user is shown.|
|_opt_expid||Google Optimize||Used for redirect experiments. This cookie stores the experiment ID, the variant ID and the referrer of the page being redirected.|
|_hjTLDTest||Hotjar||This cookie checks whether cookies from Hotjar can be loaded on the page and is removed shortly afterwards.|
|_hjAbsoluteSessionInProgress||Hotjar||This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.|
|_hjid||Hotjar||Hotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.|
|_uetsid||Bing||This cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site.|
|ads_prefs||These cookies enable us to track visitor activity from our Twitter ads on our website, and also to allow users to share content from our websites. These cookies do not provide us with any confidential information relating to your account.|
|auth_token||These cookies enable us to track visitor activity from our Twitter ads on our website, and also to allow users to share content from our websites. These cookies do not provide us with any confidential information relating to your account.|
|csrf_same_site||This cookie is associated with Twitter. It is used to enable you to share pages and content you find interesting on the social networks. These cookies may also be used for advertising purpose.|
|csrf_same_site_set||This cookie is associated with Twitter. It is used to enable you to share pages and content you find interesting on the social networks. These cookies may also be used for advertising purpose.|
|dnt||This cookie is associated with Twitter. It is used to enable you to share pages and content you find interesting on the social networks. These cookies may also be used for advertising purpose.|
|IDE||Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.|
|loc||AddThis||This cookie is associated with AddThis, a service that enables visitors to share content on social media. It stores the visitors geolocation to record location of sharer.|
|MUID||Bing||Microsoft User Identifier tracking cookie used by Bing Ads.|
|na_id||AddThis||This cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms.|
|na_tc||AddThis||This cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms.|
|sid||Seznam||This cookie is associated with Seznam. The cookie is used for ad technologies of Seznam.|
|1P_JAR||This cookie is associated with Google. It sets a unique ID to remember your preferences and other information such as website statistics and track conversion rates.|
|CONSENT||This cookie is associated with Google Ad Technologies.|
|NID||This cookie is used by Google to remember preferences.|
|AMCV_||Adobe Marketing Cloud||This is a pattern type cookie name associated with Adobe Marketing Cloud. It stores a unique visitor identifier, and uses an organisation identifier to allow a company to track users across their domains and services.|
|li_oatml||Used by LinkedIn to collect information about how visitors use our site.|
|UserMatchHistory||This cookie is used to track visitors so that more relevant ads can be presented based on the visitor's preferences.|
|lang||This cookie is used by LinkedIn to set a default language.|
|_guid||This is a Google Analytics cookie to analyse the performance of website.|
|bcookie||This is a Microsoft MSN 1st party cookie for sharing the content of the website via social media.|
|aam_uuid||Adobe Audience Manager||Adobe Audience Manager - data management platform uses these cookies to assign a unique ID when users visit a website.|
|lidc||Used by the social networking service, LinkedIn, for tracking the use of embedded services.|
|lissc||Used by the social networking service, LinkedIn, for tracking the use of embedded services.|
|sdsc||Used by the social networking service, LinkedIn, for tracking the use of embedded services.|
|liap||Used by LinkedIn to collect information about how visitors use our site.|
|user-id||StackAdapt||To be able to unique identify a user for retargeting, conversion, or look-a-like purposes|
|user-id-v2||StackAdapt||To be able to unique identify a user for retargeting, conversion, or look-a-like purposes|
|sa-camp-*||StackAdapt||Tracks a campaign ID that a user has viewed or clicked|
|sa_aid_pv||StackAdapt||Stores auction ID of a recent ad click (if engagement tracking is enabled on the universal pixel)|
Use of Google Universal Analytics with anonymisation function
We use Google Universal Analytics, a web analysis service from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter “Google”, on our site. Google Universal Analytics uses what are known as cookies, which are text files that are stored on your computer and help to analyse your use of the website. The information generated by these cookies, for example time, location and number of visits to our website including your IP address will be possibly also transferred to Google in the USA and stored there.
We use Google Universal Analytics on our website with the suffix "_gat._anonymizeIp". Your IP address will in this case be truncated within the Member States of the European Union or in other contracting parties to the Agreement on the European Economic Area and anonymised.
Google will use this information to evaluate your use of our site, to compile reports on the website activities for us and to provide further services associated with website and internet use. Google will also transfer this information to third parties if this is prescribed by law or if third parties process this data on behalf of Google.
Google states that it will not use your IP address in connection with other data from Google. You can prevent the installation of cookies by setting your browser software accordingly.
If you visit our site with a mobile device (smartphone or tablet), you must click on this link instead to stop tracking from Google Universal Analytics within this website in future. This is also possible as an alternative to the above browser add-on. By clicking on the link, an opt-out cookie will be set in your browser that is only valid for this browser and domain. If you delete the cookies in this browser, the opt-out cookie will also be deleted which means you have to click on the link again.
Our website uses the functions of Google Universal Analytics in conjunction with the functions of Google AdWords and Google DoubleClick across all devices. Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland is the provider.
This function enables the advertising target groups created with Google Universal Analytics to be linked to the functions of Google AdWords and Google DoubleClick across all devices. This means that interest-based, personalised advertising messages that were adapted to you depending on your earlier usage and surfing behaviour on an end device (e.g. mobile phone) are also displayed on another of your end devices (e.g. tablet or PC).
If you have given Google your consent in your Google account, Google will connect your web and app browser activity to your Google account for this purpose. This enables the same personalised advertising messages to be displayed on every end device you are registered on with your Google account. To support this function, Google Universal Analytics records Google-authenticated IDs of the users that are temporarily linked to our Google Universal Analytics data in order to define and create target groups for advertising across all devices. If you have not approved the link between a Google account and the web or app browser, the ID and other data will not be collected using the remarketing function.
You can permanently object to remarketing/targeting across all devices by deactivating personalised advertising in your Google account; follow this link to do this: https://www.google.com/settings/ads/onweb/
More information and the data protection regulations can be found in the Google privacy statement at: http://www.google.com/policies/technologies/ads/
We use Google Optimize, an A/B testing tool for optimizing our website, by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter "Google".
A/B tests are tests in which some of the users see a different version of the website. For example, we collect usage data of new functions or check which design is better accepted by our users. To ensure that a user is always shown the same version of the website during the test, cookies are used, meaning the tool uses the function provided by your browser to temporarily store information and access it later. You can delete the cookies in your browser at any time.
Google Ad Services / Google AdWords Conversion
If you would like to find out more about these methods or know what options you have to prevent Google from using this information, click here: https://www.google.com/settings/ads/onweb/
Use of Google Remarketing
This website uses the remarketing function from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “Google”). The function is used to present interest-based advertisements to website visitors within the Google advertising network. The technology enables us to display automatically generated, target group-oriented advertising after your visit to our website. The advertisements are based on products and services you have clicked on when you last visited our website. A cookie is stored in the browser of the website visitor for this purpose that enables the user to recognise when it loads websites that belong to the Google advertising network. Cookies are small text files that are stored in your browser when visiting our website. Google normally stores information such as your web request, the IP address, the browser type, the browser language, the date and time of your request. This information is to used to allocate the web browser to a particular computer. Advertisements can be presented to the visitor on the pages of the Google advertising network which relate to content that the user has accessed before on websites that use the Google remarketing function.
If you agreed to your Google browser history being linked to your Google account and information from your Google account is used to personalise advertisements at https://www.google.com/settings/u/0/ads/authenticated, the remarketing function is also performed on all devices. Your Google ID will be collected from Google and used for the purpose of identification across all devices.
By its own account, Google does not collect any personal data for this procedure. If you still do not wish to use the Google remarketing function, you can deactivate it by making the corresponding settings at http://www.google.com/settings/ads or in the “My account” section.
You can also prevent the storage of cookies by setting your browser software accordingly. However, we would like to point out that you may not be able to make full use of all functions of this website in this case.
DoubleClick by Google
By using our websites, you agree to the processing of data collected about you by Google and the aforementioned method of data processing as well as the designated purpose. You can prevent the storage of cookies by setting your browser software accordingly. However, we would like to point out that you may not be able to make full use of all functions of our websites in this case. You can also prevent the collection of data generated by cookies and relating to your use of websites as well as the processing of this data by Google by downloading and installing the browser plug-in available under the following link under the item DoubleClick deactivation enhancement. You may alternatively deactivate the DoubleClick cookies on the Digital Advertising Alliance site using the following link.
Adobe Analytics (Omniture) and Adobe Experience Cloud
The “Adobe Analytics” service, a web analysis service of Adobe Systems Software Ireland Limited (hereinafter: “Adobe”) is used in our online shop.
Adobe Analytics uses what are known as cookies, text files, that are stored on your computer and which enable your use of the website to be analysed. If the information generated by the cookie in relation to the use of the website is sent to an Adobe server, the settings will ensure that the IP address is anonymised before the geolocalisation and is replaced by a generic IP address before being saved.
The information collected includes, but is not limited to, your browsing activity including URLs visited, the URL of the page you clicked on to reach our website, information about your browser and device (such as device type, browser type, operating system, connection speed and display settings) and information about your purchasing behaviour on our website.
Adobe will use this information on our behalf to evaluate the use of the website by the users, to compile reports on the website activities and to provide us with further services associated with website and internet use. The IP address sent by your browser as part of Adobe Analytics will not be merged with other Adobe data.
Adobe Experience Cloud (formerly Adobe Dynamic Tag Management) is also used on our website, since it is required for the proper execution of Adobe Analytics. This tool is not used for any other purposes than the implementation of Adobe Analytics and only collects the data already mentioned.
Google Tag Manager
This website uses Google Tag Manager. The Tag Manager does not collect personal data. The tool triggers other tags that record data under certain circumstances. Google Tag Manager does not have access to this data. If it has been deactivated at domain or cookie level, it remains in place for all tracking tags that are implemented with Google Tag Manager. Google’s privacy notices for this tool can be found here: https://www.google.de/tagmanager/use-policy.html
Use of Google AJAX Search API
We use Ajax on these sites. Google AJAX Search API is a service from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The loading speeds are optimised with this tool. Program libraries are accessed from Google servers and the CDN (Content delivery network) is used by Google for this purpose. If you have used jQuery before on another Google CDN site, your browser will revert back to the cached copy. If this is not the case, a download is required and data from your browser will be transmitted to Google Inc. (“Google”). Your data will be transferred to the USA. For more information, please refer to the privacy notices of the provider under http://www.google.de/intl/de/policies/privacy/.
If you do not want Microsoft to use the information on your behaviour as explained above, you can set your browser so that the automatic placement of cookies is deactivated. You can also make use of your right to opt-out on the following page: https://account.microsoft.com/privacy/ad-settings/signedout
Further information on data protection and on the cookies used at Microsoft and Bing Ads can be found on the Microsoft website: https://privacy.microsoft.com/en-US/privacystatement
If you do not want Seznam to use the information on your behaviour as explained above, you can set your browser so that the automatic placement of cookies is deactivated. You can also make use of your right to opt-out on the following page: https://o.seznam.cz/ochrana-udaju/personalizovana-reklama/
Further information on data protection and on the cookies used at Seznam can be found on the Seznam website: https://www.seznam.cz/reklama/en/obsahovy-web/pravidla-reklamy/gdpr/
A demand-side platform, StackAdapt, 500 - 210 King St. East Toronto, ON, Canada M5A 1J7 uses technologies to collect and process the data for the following purposes: optimization, retargeting, marketing, analytics. It collects also personally identifiable information such as: IP Address, cookie ID, user-agent and referral page URL. A consent is only valid for the stated purposes.
For further information and to opt-out, please visit https://www.stackadapt.com/privacy-policy
The use of HotJar
This website uses HotJar, a service that analyzes the online behavior and voice of website users by Hotjar Ltd. („Hotjar“) http://www.hotjar.com, 3 Lyons Range, 20 Bisazza Street, Sliema SLM 1640, Malta, Europe). HotJar uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address in an anonymized format) will be transmitted to and stored by Hotjar on servers in Ireland (EU).
The purpose of collecting your information is to improve your experience when using this website and to enable the function of sharing feedback. Through the Hotjar code embedded on our website, the following data in particular are collected and processed:
- Device’s IP address (captured and stored in an anonymized format)
- Device screen resolution
- Device type (unique device identifiers)
- Operating system, and browser type
- Geographic location (country only)
- Preferred language used to display the Hotjar Enabled Site
- Mouse actions (movements, location and clicks)
- Log data for a sampling of visitors
On a random basis, our servers automatically record information which is collected from customer websites and our Site. This data includes among other things:
- Referring URL and domain
- Pages visited
- Geographic location (country only)
- Preferred language used to display the web page
- Date and time when website pages were accessed
In addition, other non-personal user attributes such as information about your login status, customer group or user ID may be transmitted to Hotjar.
By accepting all cookies, you accept the terms of the personal data processing policy and authorize us to process the said data in compliance with the objectives stated hereinabove.
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
Use of YouTube in advanced data protection mode
The chatbot offers the user the possibility to get questions answered at any time. Furthermore, the user can leave feedback via digital forms in the chatbot. The chatbot saves data in the browser used in each case. Therefore, the chatbot can only be used after prior consent has been given. This consent can be given by accepting the use of all cookies.
Should you use the input fields of the chatbot, the data you enter, such as your email address and name, will be collected by us to answer your questions in order to ensure smooth customer service. The legal basis is Article 6 (1) p. 1 letter a, letter b and letter f GDPR.
When the chatbot is used for the first time, a "Universally Unique Identifier" (UUID) is assigned to the user. This enables the continuation of an interrupted conversation, search or input in the chatbot at any time (similar to cookies on websites). This is also stored in the events. The UUID is stored in the browser's local storage and assigned to the user until local data is deleted.
In order to continuously improve the quality of the chatbot, we also record events such as the confirmation of the use of the chatbot or the receipt of responses, etc.
The data entered via the chatbot is collected by our order processor (Solvemate, Friedrichstraße 114A, 10117 Berlin) and made available to us for analysis.
You can find more information at the data privacy statement of Solvemate: https://www.solvemate.com/en/legal#privacy
Font Awesome (local hosting)
This page uses the font “Font Awesome” provided by Fonticons, Inc. to ensure icons are presented uniformly.
We use Version 6 Pro as a web font and have installed it locally on our end. This means that user data, such as their IP address, is not passed on to external servers.
If your browser does not support web fonts, a default font will be used by your computer.
Our meviy service uses WalkMe, by WalkME: Walter Moses St. 1 - Tel Aviv-Yafo - 6789903, to simplify and drive user experience across the application. The WalkMe Smart Walk-Thru solution uses first-party cookies, third-party cookies and first-party local storage to temporarily store data that is essential to the end user's experience, such as the specific WalkMe content that the end user has been exposed to.
By default, WalkMe does not collect, receive, transmit or store any confidential, regulated, personal, private, sensitive, PII, PHI or CC information other than IP addresses in logs for security purposes, end users’ geolocation and masked IP addresses for the ongoing operation of the WalkMe System. WalkMe storage items are usually identified by a preceded "wm-" in their name.
For further information, please visit https://www.walkme.com/privacy-policy/
We use the e-mail marketing service "Maileon" from the provider XQueue GmbH, with registered office at Christian Pleß Str. 11–13, 63069 Offenbach, Web: https://www.xqueue.de, for sending newsletters: "XQueue also known as Maileon"). Maileon is a service that can be used to organise and analyse the sending of newsletters. The data you enter for the purpose of receiving the newsletter (e.g. email address) will also be processed on Maileon’s servers in Germany.
Our newsletters sent using Maileon enable us to analyse the behaviour of newsletter recipients. This may include: which recipients have opened the newsletter message and which link was clicked in the newsletter. Conversion tracking can also be used to analyse whether a predefined action (e.g. purchasing a product on our website) has taken place after clicking the link in the newsletter. A cookie is set for this purpose. Any storage and processing of personal data will only take place on the basis of your consent within the scope of the advertising consent (double opt-in procedure). We used what is referred to as the double opt-in procedure to send the newsletter, i.e. we will only send a newsletter to you via e-mail if you have expressly confirmed to us beforehand that we should activate the newsletter service. We will then send you a notification e-mail and ask you to confirm that you would like to receive our newsletter by clicking on a link in this e-mail. When you register for our newsletter, we will save your IP address and the date of registration. This data is only saved as proof in the event that a third party misuses your e-mail address to register to receive the newsletter without your knowledge or consent. The sign up can be revoked at any time. After receipt of your objection, your e-mail address will cease to be used for advertising purposes immediately
The evaluation of the aforementioned information serves to identify the reading habits of the recipients to enable us to better adapt and control our newsletter content accordingly. The legal basis for the processing is Art.. 6 para. 1 (1)(a) GDPR. Insofar as the newsletter registration takes place outside of a contract, we will process this data until two years after the end of the usage. We delete this data when the newsletter subscription is ended. Further information on data protection and the protection of your privacy can be found at https://www.maileon.de/datenschutz
Sending the e-mail newsletter to existing customers
If you have provided us with your e-mail address when purchasing goods or services, we reserve the right to regularly send you e-mail offers for similar goods or services to those already purchased from our product range. In accordance with § 7 (3) of the German Unfair Competition Act (UWG), we are not required to obtain separate consent for this. In this respect, data is processed solely on the basis of our legitimate interest in personalised direct marketing in accordance with Art. 6 (1) (f) GDPR. If you objected to the use of your e-mail address for this purpose at the start of the relationship, we will not send you such e-mails. You are entitled to object to the use of your e-mail address for the aforementioned advertising purpose at any time with effect for the future by notifying the controller named at the start. After receipt of your objection, your e-mail address will cease to be used for advertising purposes immediately.
We have taken technical and administrative safety precautions to protect your personal data against loss, destruction, manipulation and unauthorised access. All our employees and service providers working for us must comply with the valid data protection laws.
If we collect and process personal data, this data will be encrypted before it is transferred. This means that your data cannot be misused by third parties. Our safety precautions are subject to a constant improvement process and our privacy statements are continually being revised. Please ensure that you have the latest version.
Rights of the parties concerned
Please contact us any time if you would like to know which personal data we store about you and if you want to correct or delete this data. You also have the right to restrict processing (Art. 18 of the GDPR), the right to object to processing (Art. 21 of the GDPR) and the right to transfer data (Art. 20 of the GDPR).
Please contact us directly in these cases.
Changes to this privacy statement
We reserve the right to change our privacy statements, if this is required due to new technologies. Please ensure that you have the latest version. If fundamental changes are made to this privacy statement, we will disclose these changes on our website.
We reserve the right to change our privacy statements, if this is required due to new technologies. Please ensure that you have the latest version. If fundamental changes are made to this privacy statement, we will disclose these changes on our website.
All interested parties and visitors to our website can contact us regarding data protection issues:
Mr Christian Volkmer
Projekt 29 GmbH & Co. KG
93047 Regensburg, Germany
Tel.: +49 941 2986930
Fax: +49 941 29869316
If our data protection officer is unable to deal with your request to your satisfaction, you are entitled to file a complaint to the data protection supervisory authority responsible for your region.