FAQ

How does MISUMI handle the upcoming Brexit?

Our management has published a statement on the Brexit scenario.

You can download the statement here.

FAQ

Who can order from MISUMI?

The MISUMI Group covers the worldwide demand in special machine construction. As MISUMI Europa GmbH, we supply customers all over Europe and in parts of Africa. Outside our sales area, other MISUMI branches of our parent company are happy to accept your order.

Please note that MISUMI is not active in the end customer area. Therefore we cannot supply private persons. We only ship to commercial customers. For further information please refer to the General Terms and Conditions.

FAQ

How can I order from MISUMI?

You can place your order directly in the MISUMI Online Shop or by sending an e-mail to sales@misumi-europe.com.

Today, more than 50 percent of orders are placed in the online shop, as customers appreciate the possibility ...

... to directly track the status of enquiries and orders.

... to view quotation and order histories.

... to rule out incorrect entries for part numbers, as there is always a real-time check, which makes any incorrect entries immediately visible.

... to view prices and delivery times for the desired products immediately.

... to save already configured products and retrieve them at a later time.

Please note that we cannot accept orders by telephone.

Further information can be found in the General Terms and Conditions.

FAQ

Can I order at MISUMI without registering?

No. In order to complete an order in the MISUMI Online Shop, registration is required. The creation of this account is free of charge and allows you to ...

... directly track the status of enquiries and orders.

... to view quotation and order histories.

... check real-time to avoid incorrect entries.

... view prices and delivery times for the desired products.

... save already configured products and retrieve them later.

 

The best thing is to register right now. If you would like to explore MISUMI's wide range of products without logging in, our product search and configuration is at your free disposal.

FAQ

What payment methods are available?

At MISUMI you can choose from payment methods invoice, prepayment and Paypal.

You can change the payment method at any time within the scope of your order. Only when changing from prepayment to invoice is it necessary to contact our customer service: Sales@misumi-europe.com.

For the payment method invoice please use the bank account indicated in the footer of your invoice:

MISUMI Europa GmbH
Commerzbank AG Frankfurt
IBAN: DE06 5004 0000 0382 2913 00
BIC: COBADEFFXXX

By the way: A customer-friendly payment period of 30 days applies. Further information can be found in the General Terms and Conditions.

FAQ

Are the prices shown as net or gross?

The prices in our online shop are stated as net prices. The gross prices including VAT are displayed during the ordering process. MISUMI Europa GmbH supplies only commercial customers.

In addition, other costs (such as shipping or customs costs) may apply according to circumstances. For more information, please refer to the section "Prices and Payment" in our Terms and Conditions.

FAQ

What is important to consider about orders of large quantities?

Particularly large order quantities are usually no challenge for our production and supply chain. In order to be able to give you a binding shipping date - even if the standard quantity is exceeded - we have to make separate enquiries to our own production sites and manufacturers.

To have this process run automatically, please check the box in your order at "The required quantity exceeds the standard amount, the lead time will be requested with the supplier" (1). You will be informed of the determined shipping date within one day. Optionally it is possible by means of the calendar function (2) to set a desired date for the dispatch.

Afterwards you can continue your order process and will receive a preliminary order/quotation confirmation by e-mail. This e-mail contains all the important information about your order. At the same time, we check the requested large quantity. After completing this check, you will receive an e-mail from our Customer Service. Please check the data.

The shipping date included in the offer has a limited validity period, which can also be found in the e-mail. You can then complete the order for your requested large quantity either via a link or in the customer area of our online shop.

If you have any further questions about the MISUMI online shop, please contact us. Our Support Team would be happy to assist you.

Order large quantities at MISUMI

FAQ

Where can I find the quantity discount scale?

There is an individual quantity discount scale for each MISUMI product. After you have selected a product, you can determine the price for the desired quantity on the product details page.

Quanitity discount

For an overview of our quantity discount scale, please click on "Order Now". In the second order step "Specify Shipping Method" you can view the quantity discount scale by clicking on the column "No." you see the Price/quantity scale. Change the desired quantity and thus also the price. Often even a small change in the number of pieces can make a difference: Change the order quantity to achieve a lower unit price at the next higher discount level.

Quanitity discount

FAQ

Where can I find the customs tariff number for my ordered product?

You will receive the customs tariff number with the order confirmation. Each individual item shall bear a customs tariff number.

The customs tariff number is used to determine the import and export regulations for the goods in question. At the same time, the correct determination of the customs tariff number is also necessary for Intrastat declarations, to determine the excise duty rate or within the framework of the right of origin of goods and preferential rights.

FAQ

What are the shipping costs?

The delivery days mentioned below are for reference. Depending on your location, please add the days mentioned in the table to the delivery time mentioned on the product page in the Online Shop.

The times are valid for economic centres in Europe (approximately 98% of the cases). In case you need an accurate delivery time for your delivery address or you would like to have an express service, please contact our Customer Service (sales@misumi-europe.com).

Country Standard Delivery Express Delivery COVID-19 Surcharge Brexit Surcharge
Ship Days Freight Charge Ship Days Freight Charge See Info Below Table See Info Below Table
Albania Albania +5* 75 € +3* 90 € +11.50 € 0 €
Andorra Andorra ** 75 € ** 90 € +11.50 € 0 €
Austria Austria +2* 10 € +1* 20 € +11.50 € 0 €
Belgium Belgium +1 10 € + 1 20 € +11.50 € 0 €
Bosnia and Herzegovina Bosnia and Herzegovina ** 75 € ** 90 € +11.50 € 0 €
Bulgaria Bulgaria +4* 15 € +1* 20 € +11.50 € 0 €
Canary Islands Canary Islands +4 15 € + 2 20 € +11.50 € 0 €
Croatia Croatia +3 50 € +2* 90 € +11.50 € 0 €
Cyprus Cyprus +5* 75 € +2* 90 € +11.50 € 0 €
Czech Republic Czech Republic +2 7.50 € + 1 20 € +11.50 € 0 €
Denmark Denmark +2* 15 € +1* 20 € +11.50 € 0 €
Egypt Egypt +5 100 € + 3 ** +11.50 € 0 €
Estonia Estonia +3* 30 € +1* 50 € +11.50 € 0 €
Finland Finland +3* 15 € +1* 20 € +11.50 € 0 €
France France +2* 10 € +1* 20 € +11.50 € 0 €
Georgia Georgia ** 75 € ** 90 € +11.50 € 0 €
Germany Germany +1 5 € + 1 n/a +11.50 € 0 €
Greece Greece +3* 30 € + 1 50 € +11.50 € 0 €
Hungary Hungary +2 10 € + 1 20 € +11.50 € 0 €
Iceland Iceland +3* 75 € +2* 90 € +11.50 € 0 €
Ireland Ireland +2 15 € + 1 20 € +11.50 € 0 €
Italy Italy +2* 10 € +1* 20 € +11.50 € 0 €
Latvia Latvia +3* 30 € +2* 50 € +11.50 € 0 €
Liechtenstein Liechtenstein ** 10 € ** 20 € +11.50 € 0 €
Lithuania Lithuania +4 30 € + 2 50 € +11.50 € 0 €
Luxembourg Luxembourg +1 10 € + 1 20 € +11.50 € 0 €
Macedonia Macedonia ** 75 € ** 90 € +11.50 € 0 €
Malta Malta +4 50 € +1 90 € +11.50 € 0 €
Monaco Monaco +1* 25 € +1* 30 € +11.50 € 0 €
Montenegro Montenegro +4* 75 € +2* 90 € +11.50 € 0 €
Morocco Morocco +4* 75 € +2* ** +11.50 € 0 €
Netherlands Netherlands +1* 10 € + 1 20 € +11.50 € 0 €
Nigeria Nigeria ** 100 € ** ** +11.50 € 0 €
Norway Norway +2* 15 € +1* 30 € +11.50 € 0 €
Poland Poland +2* 10 € +1* 20 € +11.50 € 0 €
Portugal Portugal +3* 15 € +1* 20 € +11.50 € 0 €
Romania Romania +3* 15 € +1* 20 € +11.50 € 0 €
Russia Russia +6* 75 € +3* 90 € +11.50 € 0 €
San Marino San Marino +3 30 € + 1 50 € +11.50 € 0 €
Serbia Serbia +5* 75 € +3* 90 € +11.50 € 0 €
Slovak Republic Slovak Republic +4 7.50 € +2* 20 € +11.50 € 0 €
Slovenia Slovenia +3 10 € + 1 20 € +11.50 € 0 €
South Africa South Africa +5* 100 € +2* ** +11.50 € 0 €
Spain Spain +2* 15 € +1* 20 € +11.50 € 0 €
Sweden Sweden +2* 15 € +1* 20 € +11.50 € 0 €
Switzerland Switzerland +2* 10 € +1* 20 € +11.50 € 0 €
Tunisia Tunisia +4 75 € + 2 ** +11.50 € 0 €
Turkey Turkey +4* 30 € +2* 90 € +11.50 € 0 €
Ukraine Ukraine ** 75 € ** 90 € +11.50 € 0 €
United Kingdom United Kingdom +3* 10 € +2* 20 € +11.50 € +16.50 €

Countries with * = lead time in economic regions. Remote areas may take longer.
** = For countries that have not specified a delivery time/price, please contact Customer Service
(sales@misumi-europe.com).

COVID-19 INFO:
The current COVID-19 situation is heavily impacting our products’ import costs. Since middle of March, the unprecedented changes in cargo handling have resulted in 200-500% higher freight costs for our goods from our production sites in Asia to Europe.

In order to ensure further reliable supply chains, especially in these difficult times, this leaves us no other chance as to increase freight charge. It will go into effect for orders placed from May 1st, 2020. Every delivery will be charged 11.50 Euros in addition to the freight costs you are usually invoiced until further notice.

BREXIT INFO:
We regret to notify you that following Brexit our freight forwarders have increased the cost for forwarding goods to the United Kingdom. Consequently, we must adjust our freight charge for Standard and Express Delivery. A surcharge of 16.50 Euros per shipment to the United Kingdom will be invoiced from February 15th, 2021.

All orders received by February, 12th by 00:00pm GMT will continue to be subject to a surcharge of 11.50 EUR. From February 15th  the surcharge will increase to 16.50 EUR. 

INFO:
Due to customs clearance deliveries to destinations outside Germany may take longer. Depending on product size, weight and dimensions, on contrary to our standard delivery terms (refer to AGB — general terms and conditions) other dispatching types may be used. Due to free-unloading-ramp deliveries, forwarder performed deliveries demand a customer provided forklift or elevating truck. Depending on your location, please add the days mentioned in the table to the delivery time mentioned on the product page in the Online Shop.

FAQ

Is express shipping possible?

MISUMI provides you with your desired product as quickly as possible.

If you need your product faster we offer the following options.

 

Express shipping

Express shipping within Germany

For Germany, shipments are completed within one day.

Express shipping within Europe

We also offer express shipping within Europe. Delivery times and prices vary from country to country. In most cases the shipment will be delivered within 1 or 2 days within Europe. You can choose the express delivery option at the checkout in our Web Ordering System. Alternatively, please contact the MISUMI customer service to receive further information on prices and delivery times.

 

Shortened production time of your desired product

We offer some products within a shortened production time. This service is applicable for products with more than 3 shipping days. (Information about shipping days to be found in price-/shipping table, see the example below). If you need a product urgently you can request the shortened production time by contacting the MISUMI customer service.

FAQ

Where can I find the delivery times and prices at MISUMI?

You can find the delivery times and prices for your part after successful configuration. This is also possible without login.

Delivery times and prices MISUMI

Please note that the displayed prices are general price information (without discounts, without verification). The displayed price may therefore differ from the binding price.

This is how you request a binding quotation in the online shop – after successful login: Click on the button "Quote / Order" in the upper navigation bar. Here you can get a binding price under "Quotation".

Delivery times and prices MISUMI

You can also call up binding information on delivery times and prices in the shopping cart. Click on the "Quotation" button to the right of the Order button.

Delivery times and prices MISUMI

FAQ

What are the delivery times for stock products?

If you order a warehouse product Monday to Thursday until 4 p.m. or Friday until 3 p.m., the goods leave our logistics centre in Frankfurt am Main on the same day. In Germany the delivery time is usually one day.

Of course, this only applies to stock items. Configurable parts, which are manufactured to your individual requirements, require correspondingly longer.

On the product detail page you can find the shipping time for the respective part number by clicking on the "Part number" tab in the "Delivery time" column.

 

Tip: If you only want to stock items in the MISUMI Online Shop, please tick the option "Display stock items only" on the left-hand side after entering the search term. Only the products that we have in stock and that are still being shipped on the day of order will be displayed.

Further information can be found in the General Terms and Conditions.

Find delivery times MISUMI

FAQ

What shipping options are available to me?

The products you order will be shipped with DPD & TNT. All parts are assembled and dispatched in our modern warehouse (MISUMI Europa GmbH - Logistics, Josef-Eicher-Straße 13-15, 60437 Frankfurt am Main).

If we receive your order from Monday to Thursday before 4 p.m. or Friday before 3 p.m., we will ship stock items on the same day.

If you require a different delivery service, please inform us in good time: Sales@misumi-europe.com. Prerequisite is the specification of a customer account.

FAQ

Will I be informed about the shipping status of my order?

Yes, you will receive a status message with tracking number as soon as a shipment is sent. To view the delivery status, please log in with your MISUMI customer account. This also applies to orders that have not been placed directly in the online shop.

Click in the customer area on the "order history" and select the appropriate period. If you have the order number at hand, you can use it to go directly to the order.

Once you have selected your order, a click on "Tracking" will take you to the tracking code. Please track the displayed tracking number as follows. For shipments within Germany please track with GLS. For shipments to all other European countries, please track with TNT / FedEX. We are sorry for the inconvenience caused.