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FAQ
Is there a credit limit for new customers at MISUMI?
Following a credit check, the credit limit for new customers for purchase on credit is €1000 at MISUMI. If this amount is exceeded by one or more orders, orders will usually be blocked and must be paid in advance (via pro forma invoice). This will be agreed and communicated on an individual basis.
In case of a pro forma invoice, the order will only be processed and confirmed after payment has been received.
How can I send a remittance advice notification to MISUMI?
Send the remittance advice with your customer code and invoice number to: avise@misumi-europe.com .
Where can I download my delivery note?
You can find the delivery note for your delivery in your MyMISUMI profile:
- Log in your MyMISUMI profile
- Go to the order overview
- You can find your document here under Download
Alternatively, you can also access and download it via the document portal in the menu bar on the left-hand side of the MyMISUMI customer portal.
What do I do if my delivery arrives without a delivery note or documents?
If you have received a delivery without the delivery note enclosed and would like to assign the delivery to a specific order, please proceed as follows:
Each item has a MISUMI label with a so-called global number (starting with GQxxx & GPxxx - for older orders also beginning with GAxxx or GLxxx). You can use this number to check the delivery note PDFs available in your My MISUMI profile and assign the goods. You can see how to download the delivery note in your MyMISUMI Profile. If you cannot identify the delivery, please contact our Customer Service via the Help Center in the MyMISUMI customer portal.
Why does MISUMI use the Trade Term/Incoterm FDI?
MISUMI does not use the general Incoterms such as DAP and DDP for system-related reasons. We use MISUMI’s own Trade Term FDI. The main features of FDI correspond to the Incoterm DAP, however the difference is that shipping costs as well as additional customs fees incurred for exports to third countries are charged to the customer.
Which shipping service providers will the delivery be handled by?
In Germany, orders are generally shipped with GLS whereas TNT is our standard provider for shipments to all other countries. In rare cases, we may ship with other carriers such as DHL, UPS or Raben Logistics.
If your company has a carrier account with TNT, DHL, FEDEX or UPS, this information can be added to your MISUMI corporate account. Please contact us via the Help Center in your MyMISUMI profile and provide the relevant shipping service provider, and the carrier account number. As soon as this is set-up, we will send you a confirmation and your next order will be charged directly to your carrier account.
Where can I find the tracking number for my delivery?
Once the ordered goods leave our logistics centre, you will receive a shipping confirmation by e-mail. This will contain the tracking number and details of the shipping service provider at the bottom.
What are the shipping costs at MISUMI?
In the table below, you find the shipping costs and the shipping days of standard and express deliveries as well as the surcharges for each country.
| Country | Standard Delivery | Express Delivery | |||
|---|---|---|---|---|---|
| Delivery time after shipment (days) | Shipping Costs | Delivery time after shipment (days) | Shipping Costs | ||
| Albania |  |
+5* | 75 € | +3* | 90 € |
| Andorra |  |
** | 75 € | ** | 90 € |
| Austria |  |
+2* | 10 € | +1* | 20 € |
| Belgium |  |
+1 | 10 € | + 1 | 20 € |
| Bosnia and Herzegovina |  |
** | 75 € | ** | 90 € |
| Bulgaria |  |
+4* | 15 € | +1* | 20 € |
| Croatia |  |
+3 | 50 € | +2* | 90 € |
| Cyprus |  |
+5* | 75 € | +2* | 90 € |
| Czech Republic |  |
+2 | 7.50 € | + 1 | 20 € |
| Denmark |  |
+2* | 15 € | +1* | 20 € |
| Egypt |  |
+5 | 100 € | + 3 | ** |
| Estonia |  |
+3* | 30 € | +1* | 50 € |
| Finland |  |
+3* | 15 € | +1* | 20 € |
| France |  |
+2* | 10 € | +1* | 20 € |
| Georgia |  |
** | 75 € | ** | 90 € |
| Germany |  |
+1 | 5 € | + 1 | n/a |
| Greece |  |
+3* | 30 € | + 1 | 50 € |
| Hungary |  |
+2 | 10 € | + 1 | 20 € |
| Iceland |  |
+3* | 75 € | +2* | 90 € |
| Ireland |  |
+2 | 15 € | + 1 | 20 € |
| Italy |  |
+2* | 10 € | +1* | 20 € |
| Latvia |  |
+3* | 30 € | +2* | 50 € |
| Liechtenstein |  |
** | 10 € | ** | 20 € |
| Lithuania |  |
+4 | 30 € | + 2 | 50 € |
| Luxembourg |  |
+1 | 10 € | + 1 | 20 € |
| Malta |  |
+4 | 50 € | +1 | 90 € |
| Monaco |  |
+1* | 25 € | +1* | 30 € |
| Montenegro |  |
+4* | 75 € | +2* | 90 € |
| Morocco |  |
+4* | 75 € | +2* | ** |
| Netherlands |  |
+1* | 10 € | + 1 | 20 € |
| Nigeria |  |
** | 100 € | ** | ** |
| North Macedonia |  |
** | 75 € | ** | 90 € |
| Norway |  |
+2* | 15 € | +1* | 30 € |
| Poland |  |
+2* | 10 € | +1* | 20 € |
| Portugal |  |
+3* | 15 € | +1* | 20 € |
| Romania |  |
+3* | 15 € | +1* | 20 € |
| San Marino |  |
+3 | 30 € | + 1 | 50 € |
| Serbia |  |
+5* | 75 € | +3* | 90 € |
| Slovak Republic |  |
+4 | 7.50 € | +2* | 20 € |
| Slovenia |  |
+3 | 10 € | + 1 | 20 € |
| South Africa |  |
+5* | 100 € | +2* | ** |
| Spain |  |
+2* | 15 € | +1* | 20 € |
| Sweden |  |
+2* | 15 € | +1* | 20 € |
| Switzerland |  |
+2* | 10 € | +1* | 20 € |
| Tunisia |  |
+4 | 75 € | + 2 | ** |
| Turkey |  |
+4* | 30 € | +2* | 90 € |
| United Kingdom |  |
+3* | 10 € | +2* | 20 € |
Countries with * = lead time in economic regions. Remote areas may take longer.
** = For countries that have not specified a delivery time/price, please contact Customer Service
(sales@misumi-europe.com).
INFO:
Due to customs clearance deliveries to destinations outside Germany may take longer. Depending on product size, weight and dimensions, on contrary to our standard delivery terms (refer to AGB — general terms and conditions) other dispatching types may be used. Due to free-unloading-ramp deliveries, forwarder performed deliveries demand a customer provided forklift or elevating truck. Depending on your location, please add the days mentioned in the table to the delivery time mentioned on the product page in the Online Shop.
Can I have my goods delivered to a private address?
As a B2B company, MISUMI can only deliver to registered companies or universities. Deliveries to private and home-office/remote-work addresses, as well as deliveries to post boxes, parcel shops, self-storage hubs and hotel addresses are not possible.
What are the delivery times at MISUMI?
For delivery times, we differentiate between stock items and items that are ordered from our suppliers. Stock items ordered Mon-Thu by 4 pm or Fri by 3 pm (CET) will usually be dispatched on the same day. Items that we do not have in stock or items that are configured and manufactured on demand have a longer delivery time, which also depends on the production capacities of our suppliers. Deliveries outside Germany will have a longer delivery time, you can find more information in the FAQ. On our website, you will find a non-binding overview of delivery times when you have selected a product. The actual delivery date of your order is shown in your order confirmation.